We invite you to provide your order number, returned item(s) and
return reason(s) in your email.
- Prepare the items to be returned in their original packaging,
wrapping and condition.
In these two cases, a first email confirming that your request has
been placed will be sent to you.
If your return request is made within 14 days after the date of
delivery, you will receive a second email notification of acceptance.
Once the return request has been accepted by our Customer Service
department, a prepaid UPS return slip will be sent to you by email. We
invite you to print it and stick it on the package to be returned.
We will not accept any return request made after the deadline, i.e.
after 14 working days.
We process and control returns within 3 to 7 working days from the
date of receipt in our warehouse. This timeframe may vary depending on
peak periods. Once your return has been validated by our quality
department, we will proceed with the refund of the conforming items
and you will receive a confirmation email. In case of anomaly, the
non-compliant items will be returned to you.
For more information on the conditions for exercising the right of
withdrawal, please consult the legal notice.
Can I exchange an item ?
We do not accept exchanges. If you wish to exchange an item for
another size, we invite you to make a return request and place a new
order for the desired item.
Under what conditions can I return an item ?
Products must be returned in their original condition and packaging,
with the labels still attached to the product. Incomplete, worn,
damaged or soiled products cannot be returned.
For hygiene reasons, we will not accept the return of masks, tights
and swimsuits.
How long does it take to return items?
You have 14 days starting from the receipt of your order to make a
return request by logging into your account or by contacting Customer
Service at the following address:
customercare@parisianist.fr
